Glasses Returns Policy | Overnight Glasses

Overnight Glasses

Return policy

Overnight Glasses consistently offers high quality and convenient customer service.

Overnight Glasses

Return policy

Overnight Glasses consistently offers high quality and convenient customer service.

Not satisfied with the quality of your eyewear?


For any reason whatsoever, if you are not satisfied with your new glasses, you are entitled for a replacement of equal cost or a full refund of your frame and lenses. Please report any issues within 7 days of receiving of your new glasses. Due to the high costs of shipping, Rush Orders (Rush Service) are eligible for a full refund only in cases of errors on our end such as prescription and workmanship. Frame size, and quality issues are eligible for refund at our discretion.

The lenses are not as per my original prescription


It is very rare that the lenses produced by us are not as per your prescription. However, if so, Overnight Glasses will issue you a full refund or an immediate replacement. Please contact us to receive a shipping label so you may send your new glasses. NOTE: Before contacting us regarding this issue, it is best to wear your glasses for a period of 24 hours, as it usually takes the eyes time to adjust to a new prescription.

I never received my eyeglasses


If the product is lost in transit, Overnight Glasses will issue you a full refund or an immediate replacement. please wait at least 14 days after receiving a shipment confirmation email before contacting us regarding domestic shipment and 21 days for international shipment.

My eyeglasses arrived damaged


If your eyeglasses arrive damaged, Overnight Glasses will issue you a full refund or an immediate replacement. However, we may ask you to send us a digital picture of the merchandise for our records.

The frame or lenses broke after a few days


We can still help and in many cases frames can be repaired. Please email us with your order number, a detailed description of the damage and images of the damaged frames.

I am not happy with the thickness of the lenses or lens edges on my eyeglasses


Overnight Glasses advanced ordering system select lens packages and materials that will guarantee the thinness of your new lenses. As well, you are able to customize your lenses and select an even thinner material.

I am not happy with the size of the frame


For any reason whatsoever, if you are not satisfied with your new frame size, you are entitled for a replacement of equal cost or a full refund if the the frame size data listed on our website is incorrect. Please report any issues within 7 days of receiving of your new glasses.

I inputted the wrong prescription, what should i do?


Please contact us immediately so we may correct the issue. In the event that you have already received your glasses, we can still help and in most cases we will replace your lenses at no extra charge!

I want to exchange my eyeglasses


For any reason whatsoever, if you are not satisfied with your new glasses, you are entitled for a replacement of equal cost. Please report any issues within 7 days of receiving of your new glasses.

General information


  • All issues must be reported within 7 days of receiving your order.
  • Frames must be returned within 14 days of receiveing them.
  • Any product returned after the allotted time is subject to a refund at our discretion.
  • Overnight Glasses may ask you to send a scanned copy of your prescription or a digital picture of the product, in order to resolve any issue in the best possible manner.
  • Before a replacement or refund is issued, Overnight Glasses must receive your original frame.